Terms of Service
Last updated: May 7, 2026
1. Agreement
By using https://rootpurr.com(“the Site”) or buying our products, you agree to these terms. RootPurr, LLC (“we”, “us”) reserves the right to revise terms at any time; material changes will be posted with a new “last updated” date.
2. Eligibility
You must be at least 18 years old and able to form a binding contract under US law to place orders. Wholesale and private-label buyers must purchase on behalf of a registered business entity.
3. Orders & pricing
- All retail prices are in USD and exclude sales tax, which is added at checkout where applicable.
- We reserve the right to refuse, cancel, or limit any order — in particular orders that appear fraudulent, incorrectly priced, or that violate these terms.
- For B2B orders, pricing is quoted per formula and volume. The quote is binding once both parties countersign the PO.
4. Shipping
Retail orders ship from our 3PL warehouse in central Pennsylvania, usually within 1 business day. Standard shipping in the contiguous US is free over $35 and $5.99 below. We do not currently ship retail outside the contiguous US. See the shipping policy for full detail.
5. Returns & refunds
Retail purchases carry a 30-day money-back guarantee from the date of delivery. Open or partly used bags are eligible. To start a return email hello@rootpurr.com with the order number. Refunds post to the original payment method within 5–10 business days. Wholesale and private-label orders are subject to the terms specified on each PO; defective product is replaced or credited at our option.
6. Product safety
We HCN-test every cassava lot below 5 ppm before pelletizing, commission ASTM D6940 dust testing per production run, and ship per-batch documentation. Product is intended for use as cat litter. Not intended for human or other-species consumption.
7. Disclaimers & liability
The Site and product are provided “as is” without warranty beyond what's required by US law. To the extent permitted, our liability is limited to the amount you paid for the order in question. We disclaim consequential and incidental damages.
8. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts of Philadelphia County.
9. Contact
For order, return, or terms questions: hello@rootpurr.com.