Shipping & Returns

Where we ship

Continental United States only (lower 48). We do not currently ship retail orders to AK, HI, US territories, or internationally. For US wholesale or international private-label, see the wholesale program.

Rates

• Free standard shipping on orders $35 and over
• $5.99 standard shipping under $35
• Expedited and signature-required shipping available at checkout

Transit time

Orders ship from our 3PL warehouse in central Pennsylvania within 1 business day of placement. Standard delivery is 3–5 business days from ship date in most US zip codes; West Coast may take up to 7.

Returns & refunds

30-day litter-back guarantee. Email hello@rootpurr.com with your order number to start a return. Open or partly used bags are eligible. Refunds post to the original payment method within 5–10 business days of receipt. We pay return shipping for defective product; otherwise return shipping is the customer's responsibility.

Damaged in transit

Photograph the damaged box and product within 48 hours of delivery and email us the photos. We'll send a replacement or refund — your choice — at no charge.

FOB & DDP

B2B orders ship FOB Tianjin or Shanghai, or DDP to your US 3PL. FOB pricing assumes you (or your forwarder) own freight, customs, and last-mile from port of loading. DDP pricing means we handle ocean freight, US customs entry, and last-mile to your warehouse — we absorb FX, demurrage, and customs-classification risk. Specific pricing is quoted per formula and volume — see the wholesale page.

Lead time

30–45 days from artwork sign-off and 50% deposit to FOB-ready. US transit is an additional 14–35 days depending on coast (West Coast ~14–18 days from Tianjin, East Coast ~28–35 days via Panama).

Documentation

Per-batch certificate of analysis, HCN test result for cassava lines, ASTM D6940 dust report, HTS-classified commercial invoice (1404.90 for Cassava + Tofu Blend, 1108.14 for Pure Cassava and Pure Tofu), packing list, and bill of lading.

Damage claims

On DDP shipments we file the cargo insurance claim and deliver replacement product. On FOB shipments the buyer (or buyer's forwarder) files with the carrier; we provide pre-loading photos, COA, and B/L.