Shipping & Returns
Last updated: September 5, 2026
Retail (B2C)
Where we ship
Retail checkout is not open yet. Confirmed shipping regions will be published before we accept a retail order. For partnership inquiries, see the wholesale program.
Rates
- Final shipping rates will be shown before payment at launch.
- We do not promise expedited or signature-required service before launch.
Transit time
Fulfillment and delivery estimates will be published once our retail fulfillment process is confirmed. No delivery date is currently promised.
Returns & refunds
The final retail refund policy will be published before checkout opens. Details will appear in the 30-Day Refund Policy section below.
Damaged in transit
Damage-claim instructions will be published with the final fulfillment policy before retail launch.
Wholesale & B2B
FOB & DDP
B2B orders ship FOB Tianjin or Shanghai, or DDP to your US 3PL. FOB pricing assumes you (or your forwarder) own freight, customs, and last-mile from port of loading. DDP pricing means we handle ocean freight, US customs entry, and last-mile to your warehouse. We absorb FX, demurrage, and customs-classification risk. Specific pricing is quoted per formula and volume; see the wholesale page.
Lead time
30–45 days from artwork sign-off and 50% deposit to FOB-ready. US transit is an additional 14–35 days depending on coast (West Coast ~14–18 days from Tianjin, East Coast ~28–35 days via Panama).
Documentation
Per-batch certificate of analysis, our current third-party inspection report, commercial invoice with classification confirmed for the shipment, packing list, and bill of lading.
Damage claims
On DDP shipments we file the cargo insurance claim and deliver replacement product. On FOB shipments the buyer (or buyer's forwarder) files with the carrier; we provide pre-loading photos, COA, and B/L.
30-Day Refund Policy
Retail checkout is not open. This page will become the canonical refund policy after the business, payment, and fulfillment terms are finalized.
Window
The final refund window will be stated before a customer can place an order.
Terms
- Eligibility and exclusions will be stated in the final retail policy before checkout opens.
- Return, replacement, and disposal instructions will be based on the confirmed fulfillment process.
- Refund timing will be stated in the final policy.
How to start a refund
When checkout opens, the final policy will list the support channel and information needed to request a refund.
Exclusions
- Orders flagged by our payment processor or internal review as fraudulent.
- Repeat refund abuse: buyers who refund more than twice in a rolling 12 months may be declined further refunds at our discretion.
- Wholesale and private-label orders are not covered by this retail policy. Those orders are governed by the contractual terms on each individual PO. See the wholesale program for B2B terms.
Contact
Shipping or return questions: hello@rootpurr.com. We respond within 1 business day, M–F.